When will my order arrive?
Dispatch time is 5 business (working/week) days.
Please take into account I cannot control the postal services and there may be delays due to strikes within the Royal Mail, weather, covid or other factors. I am also one person packing up all orders so dispatch times may be slightly longer during busy periods. Don't hesitate to get in contact if you think there are any issues.
Do you ship outside of the UK?
Yes! Shipping costs vary depending on where in the world you're from. Each international order is sent tracked to prevent missing parcels.
Returns and refunds?
If there are any issues with your order please don't hesitate to contact me. If an item is broken or damaged in any way send me an email or message on my social medias with proof and we can resolve the issue via refund or some sort of discount.
You have 14 days from receiving your order to return it.
Returns from international orders have the same rule, but you would have to pay any shipping fees.
Can I track my order?
Only if you choose the tracked option when checking out.
Is your packaging eco-friendly?
Yes! The mailers are recyclable, as are the cardboard boxes, and I use crinkle paper to pack my products. I urge you to recycle or reuse where you can :)
I have a different question
Please get in touch using email or message me on any of my social medias that are linked at the bottom of the page. I will most likely reply quickest on Instagram.