FAQs
How can I contact you?
Email - mollshandmade@gmail.com
Instagram - @mollshandmade
Where is my order?
Dispatch time is 5 business (working/week) days. This means your order is sent out within this time-frame. If, for any reason, this time-frame extends I will make it clear on my website. Dispatch time may be extended during holiday periods or if I am unwell or taking a break. Again, this will be made clear.
Once dispatched, all orders are sent out with 48hour tracked shipping with Royal Mail, unless chosen otherwise. You will be emailed a tracking number once it has been dispatched. Please do take into account that any delays after dispatch are due to Royal Mail, if I could hand-deliver each order I would! Delays may be due to holiday periods (Eg Christmas) being busier, weather, etc.
What are you products made out of?
All of my earring hooks are made of sterling silver and are lead and nickel-free. They're hypoallergenic and are perfect for sensitive skin! The hoop earrings are made of alloy steel, also lead and nickel-free. The huggie hoop earrings are 18k gold plated and made of quality the brass.
Each silver chain necklace is made of stainless steel so can be worn in water (although, to preserve quality, maybe don't be doing any swimming marathons in them!). Whilst all gold chain necklaces are gold plated. To preserve quality, I would recommend keeping them out of direct sunlight when storing them.
Any stamped rings (custom or otherwise) is made from aluminium. Other rings sold on my website will have the material in the description.
All bracelets with an extendable chain are made of stainless steel.
Returns and refunds?
If there are any issues with your order please don't hesitate to contact me. If an item is broken or damaged in any way send me an email or message on my social medias with an image proof and we can resolve the issue!
You have 14 days from receiving your order to return it if you simply no longer want it.
Returns from international orders have the same rule, but you would have to pay any shipping fees.
Do you sell clip ons?
If you require your earrings to be made into clip ons, tick the box as you are adding them to your bag. If you don't tick this box your earrings won't be changed into clip-ons. I have a whole page about clip-ons here if you would like to find out more about them.
Is your packaging eco-friendly?
Absolutely! All of my packaging is recyclable. My boxes are cardboard, of course any tissue paper can be re-used or recycled too. If your order arrives in an envelope, they are all made of recyclable material too! To reduce waste, I put smaller orders into envelopes, rather than boxes.
Do you ship internationally?
I do! All international orders are sent out tracked to avoid any issues. Although, this does increase the price of shipping.
[IMPORTANT] If you are located in Germany, there are sometimes issues at customs. You will be required to pay 50% of any fees that may be issued. I will not cover any more than half so please do be aware of that!
My product has broken... but I ordered a while ago
Mistakes happen and sometimes jewellery can break, so what then? If your order arrives broken, or is damaged within 3 weeks of receiving your order, I am happy to refund/ replace/ resolve the issue. If it breaks within 2 months I am happy to talk to you about resolving the issue, although I may not replace the product free of charge. Any products past this time-scale, still get in touch! I'll see how I can help, but please do not expect a refund or free replacement sent out.
I have a different question
Please ask me via my live-chat option or get in touch via the above ways. Please do remember it's just me running everything behind the scenes! I may not respond instantly, but definitely within 48hours (most often sooner).